Network Status

Network Status: All systems go

There are no network alerts at this time.

If you are experiencing any issues or have any questions, please创建一个support ticketor callour support team at 1-800-801-3381.

Network Status: All systems go

There are no network alerts at this time.

If you are experiencing any issues or have any questions, please创建一个support ticketor callour support team at 1-800-801-3381.

网络中断

We are currently investigating a possible network outage. If you are experiencing issues with the web app or desktop app, please close out and re-open. If you are using a physical phone, rebooting may address the issue.

Update 4:54 PM EST我们继续努力解决这个问题。路由器在我们的其中一个数据中心造成不稳定。我们在努力稳定它时,我们重新排除了用户备用数据中心。如果您的手机无法Betway体育博客进行或接听电话,请尝试在我们进行更改时重新启动它们。如果您的Web应用程序或桌面仍在继续存在问题,请刷新应用程序。

Update 6:45 PM EST We believe most issues should be resolved. There may be delays in recording. If you continue to have issues please reach out to our support team.

网络中断

结网络目前正在遇到网络问题。客户目前可能无法访问各种onsip和结网络网站。此外,一些客户可能会遇到SIP呼叫的问题。从结网络系统发送电子邮件中也可能有延迟。

Update: 3:19 PM EST Some systems are beginning to come back online. There may be lingering issues as we continue to address root causes.

Update: 4:05 PM EST We believe the issue to be resolved at this time. If you continue to experience issues, please contact our customer success team for support.

网络中断

我们正在调查新泽西州的当地呼叫问题,其中一些移动载体无法连接到onsip号码。我们正在与我们的提供者合作和ETA。

更新时间:下午2:39There appears to be an issue with one of our upstream carriers in Central New Jersey. Inbound calls cannot be quickly routed to another customer without a

完整的移植过程可能需要几天。上游载体正在努力解决问题,但此时没有ETA。

Updated: 3:16 PM EST We have confirmed with one of the affected mobile providers that there is a network issue on New Jersey that is causing some calls from wireless customers to fail and not reach the OnSIP network. We have been informed that this issue is being addressed at the highest levels by the mobile provider for resolution.

Updated: 4:39 PM ESTExample: The earlier issue with inbound calling has been resolved. If you are still experiencing service problems, please contact our support team at (800) 801-3381 or support@onsip.com.

T-mobile outage

T-Mobile正在拥有一个正在影响全国各地客户的语音和数据问题。这导致无法达到/呼叫T-Mobile网络。

数据中心不稳定

We are aware of a possible problem with OnSIP service. We are investigating and will update with details as soon as they can be confirmed.

12:07ET
Service is improving. Our Engineers found the issue and continue working on the resolution.

12:45ETService has been restored. Our LA data center is now stable. Users are able to register and make calls. If you are experiencing any issues, please reboot your phones or contact our Customer Success Team via email, ticket, or phone.

Logins to admin.onsip.com and app.onsip.com using Google OAuth

我们知道一些用户在登录时使用的问题admin.onsip.com.app.onsip.com.using Google OAuth. Our engineers are working on a resolution.

October 23, 2019 at 4:00 PM ET
Issue is now resolved. If you are experiencing any issues, please contact our Customer Success Team via email, ticket, or phone.

网络不稳定

7:31下午7点We are working on a resolving a database problem that is currently impacting calls to applications such as voice mail, queues, auto-attendants and the OnSIP App for some customers.

下午9:35The database is stabilizing and we are monitoring for customer impact.

上午4:54数据库整晚都保持稳定,没有进一步报告的客户影响。

入站呼叫延迟的问题

October 4th

2:45 p.m.: We are currently aware of a problem with inbound delay on some OnSIP phone numbers. The issue lies with an upstream provider and we are working with them to get it resolved as quickly as possible.

3:30 p.m.: We are continuing to work with our upstream provider and will provide an update as soon as we can.

下午7时00。:We are still actively working with our upstream provider to get this problem resolved.

October 5th

上午5:30:We continued working with our upstream provider overnight to isolate and resolve the cause of the delay. We will provide an update as soon as we can.

10:30 a.m.:我们正在继续与我们的上游提供商合作,以获得全部分辨率,但是,我们当前的测试电话表明延迟root的问题可能会部分解决。

2:45 p.m.:此时,我们的许多客户报告延迟问题正在接收正常的呼叫。我们正在继续与我们的上游提供商合作,以解释并解决剩下的问题。

3:30 p.m.:Our upstream provider has confirmed that this problem was resolved as of ~9:00 a.m. this morning.

If you are still having trouble with inbound calling, please contact our support department at 1.800.801.3381.

Network Maintenance - Sunday, August 19th

我们将在有一个维护窗口Sunday, August 19th at 10 p.m. ESTtoSunday, August 20th at 12 a.m. ESTtoupgrade hardware for a significant database server.

这个重要enance will impact many aspects of the OnSIP service. Here are the services that will be不可用during the maintenance window:

  • onlip.行政Portal (admin.onsip.com)
  • Onsip App客户端
  • onlip.Phone Boot Server (boot.onsip.com)
  • 呼叫停车场
  • 在队列中听/耳语/驳船
  • 队列中的远程登录/注销
  • Conference Bridges
  • 录音经理
  • Legacy PSTN trunking (IAX and SIP)

Servicesdelayed在窗口期间:

  • Change made to the Admin Portal - Any changes made during the time the Admin portal is back available and the database is moved will be cached and updated as soon as the database is online again. This includes any updates made via the API as well.
  • Call Detail Records - No calls will be lost, but Call Detail reports will not be up-to-date until the database is back online.


我们对新速度和容量感到兴奋,这些变化将允许,但对于给您带来的不便,我们深表歉意。